1. Purpose of This Policy

ShahSpin is committed to preventing its platform from being used for money laundering, terrorist financing, fraud, or any other form of financial crime.

This policy exists to:

  • Protect the platform and its users from financial abuse

  • Ensure that all transactions processed through ShahSpin are legitimate

  • Meet the compliance obligations expected of a responsible gaming platform

  • Detect and report suspicious financial behavior where necessary

2. What is AML?

Anti-Money Laundering (AML) refers to the set of procedures, laws, and regulations designed to stop the practice of generating income through illegal activity and making it appear legitimate.

Money laundering on gaming platforms typically involves:

  • Depositing funds from illegal sources into a gaming account

  • Playing games minimally and withdrawing funds as "winnings" to disguise their origin

  • Using multiple accounts to move funds and obscure their source

ShahSpin has systems in place to detect these patterns and take action when they are identified.

3. What is KYC?

Know Your Customer (KYC) is the process of verifying the identity of users. It is a standard requirement across financial and gaming platforms worldwide.

KYC allows ShahSpin to:

  • Confirm that users are who they say they are

  • Verify that users meet the minimum age requirement (18 years)

  • Confirm that payment accounts belong to the registered user

  • Prevent identity theft and fraudulent account creation

4. When KYC Verification is Required

ShahSpin may request KYC verification at any of the following points:

  • During account registration, if flagged by our automated systems

  • Before processing a withdrawal, particularly for large amounts or first-time withdrawals

  • When account activity appears unusual or inconsistent with the user's profile

  • When a user has made multiple accounts or there is a suspected identity conflict

  • At any point where ShahSpin deems verification necessary to comply with its security obligations

Failure to complete KYC verification when requested will result in the suspension of withdrawal access until verification is completed satisfactorily.

5. Documents Required for Verification

When KYC verification is requested, you may be asked to submit one or more of the following:

Identity Verification:

  • National Identity Card (CNIC) — front and back

  • Passport — photo page

  • Driver's license — front and back

Address Verification (if required):

  • Recent utility bill (electricity, gas, or water — not older than 3 months)

  • Bank statement showing your name and address

  • Government-issued document containing your address

Payment Method Verification:

  • Screenshot or confirmation of your EasyPaisa or JazzCash account showing your registered name and number

  • Bank account details matching the name on your ShahSpin account

All documents must be:

  • Clear and fully legible

  • Valid and not expired

  • Authentic — submitting falsified documents is a breach of our Terms and Conditions and may be reported to authorities

6. How the Verification Process Works

  1. ShahSpin's support team will contact you via in-app chat if verification is required

  2. You will be informed which documents are needed

  3. Upload or submit the requested documents through the channel specified by support

  4. Our team will review the documents — this typically takes 1 to 3 business days

  5. You will be notified once verification is complete

  6. If documents are rejected, you will be told the reason and given the opportunity to resubmit

During the verification review period, withdrawal requests may be held. Deposits and gameplay can generally continue unless the account has been fully suspended.

7. How We Use KYC Data

Documents and information collected during KYC verification are used solely for identity and compliance purposes. Specifically:

  • To confirm the identity and age of the account holder

  • To verify ownership of payment accounts used on ShahSpin

  • To meet our internal compliance and security obligations

  • To support investigations in the event of suspected fraud or financial crime

KYC data is stored securely and is not shared with third parties except where required by law or as part of a formal regulatory or law enforcement process.

For full details on how we handle personal data, see our Privacy Policy.

8. Suspicious Activity Monitoring

ShahSpin monitors all account activity for patterns that may indicate money laundering, fraud, or abuse of the platform. Monitoring covers:

  • Deposit and withdrawal frequency and amounts

  • Inconsistencies between account activity and the user's stated information

  • Large or unusual transactions relative to account history

  • Multiple accounts linked to the same device, phone number, or payment method

  • Rapid deposit-withdrawal cycles with minimal gameplay

When suspicious activity is detected:

  • The account may be placed under review

  • Transactions may be paused pending investigation

  • ShahSpin may request additional documentation or information from the user

  • In cases of confirmed or strongly suspected financial crime, ShahSpin reserves the right to report the activity to relevant authorities and freeze associated funds

9. Account Suspension and Fund Freezing

ShahSpin reserves the right to suspend an account and freeze all associated funds if:

  • The account holder fails to complete KYC verification when requested

  • Fraudulent, falsified, or stolen identity documents are submitted

  • Account activity is consistent with money laundering patterns

  • The account is linked to known fraudulent activity or a previously banned account

  • A formal request is received from a law enforcement authority

Funds held in a suspended account will not be released until the relevant investigation or verification process is complete. In cases involving confirmed criminal activity, funds may be retained and reported to authorities.

10. User Obligations

By using ShahSpin, you agree to:

  • Provide accurate and truthful information during registration and verification

  • Submit genuine identity documents when requested

  • Use only payment accounts registered in your own name

  • Not use the platform to process funds from illegal sources

  • Notify ShahSpin if you become aware of unauthorized use of your account

  • Cooperate fully with any KYC or AML investigation initiated by ShahSpin

Violations of these obligations are a breach of our Terms and Conditions and may result in permanent account closure, fund seizure, and referral to law enforcement.

11. Changes to This Policy

ShahSpin may update this AML and KYC Policy at any time to reflect regulatory changes, new risk assessments, or improvements to our compliance processes. Updates will be published on the platform with a revised date. Continued use of ShahSpin after changes are made constitutes acceptance of the updated policy.

12. Contact Us

For questions about this policy or the verification process, contact ShahSpin through the in-app support chat or via the official contact details listed on the ShahSpin website.

Frequently Asked Questions