ShahSpin Responsible Gaming — Playing Safely Is Our Priority

ShahSpin app believes that gaming should be an enjoyable and controlled activity, not a source of stress, financial pressure, or harm. The platform is built for entertainment, and the responsible gaming tools available to every player are there to make sure it stays that way. If at any point the fun starts to feel like something else, ShahSpin has the tools and the team to help you take back control.

  • Responsible gaming tools are available to all players from within their account settings

  • ShahSpin staff are trained to identify signs of problematic gaming behaviour and offer support

  • Players can set deposit limits, loss limits, session time limits, and cooling-off periods at any time

  • Self-exclusion is available for players who need a longer break from the platform

  • ShahSpin does not market to players who have self-excluded or requested to be removed from promotional communications

  • If you are concerned about your gaming habits, please use the tools available or contact our support team

Recognising Problem Gaming

Problem gaming can develop gradually and is not always easy to identify from the inside. ShahSpin encourages players to be honest with themselves about how they use the platform. The following signs may indicate that gaming has moved beyond healthy recreation and into territory that deserves attention.

  • Spending more money on gaming than you can comfortably afford to lose

  • Borrowing money or selling possessions to fund gaming activity

  • Feeling irritable, anxious, or restless when you are not playing

  • Lying to family or friends about how much time or money you spend gaming

  • Chasing losses by continuing to play after a losing session in an attempt to win the money back

  • Neglecting work, relationships, or personal responsibilities because of time spent gaming

  • Finding it difficult to stop playing even when you intend to

  • Using gaming as a way to escape stress, anxiety, depression, or other emotional difficulties

Responsible Gaming Tools Available on ShahSpin

ShahSpin provides a set of practical tools that give players direct control over their gaming activity. These tools can be activated at any time from within your account settings and take effect immediately or within a short processing window depending on the type of limit applied.

  • Deposit Limits — set a maximum amount you can deposit over a daily, weekly, or monthly period; limits can be reduced immediately but increases require a cooling-off period before they take effect

  • Loss Limits — cap the amount you can lose over a chosen time period to prevent sessions from going further than intended

  • Session Time Limits — set a maximum duration for each gaming session; you will receive an alert when your time is up and be logged out if you do not choose to continue

  • Reality Checks — receive periodic in-session reminders showing how long you have been playing and how much you have wagered during that session

  • Cooling-Off Period — take a short break from the platform for a period of your choosing, from 24 hours up to 6 weeks, after which your account access is automatically restored

  • Self-Exclusion — close your account for a minimum period of 6 months; during this time you cannot access ShahSpin and will not receive any marketing communications

  • Account Closure — permanently close your ShahSpin account at any time by contacting support; this action is irreversible

Protecting Minors

ShahSpin has a strict zero-tolerance policy when it comes to underage gaming. The platform is restricted to players aged 18 and above, and measures are in place to identify and remove any accounts that belong to players who do not meet this age requirement.

  • Age verification is conducted during the KYC process for all accounts before withdrawals are permitted

  • Players who are found to be under 18 will have their accounts permanently closed and any deposits returned where possible

  • ShahSpin recommends that adults who share devices with minors use parental control software to restrict access to gaming websites and apps

  • Parents and guardians can contact ShahSpin support if they believe a minor has accessed the platform using their details

  • ShahSpin does not knowingly market to individuals under the age of 18 through any channel

Getting Help Outside the Platform

ShahSpin encourages players who feel they need additional support to reach out to professional organisations that specialise in gambling-related issues. Talking to someone outside the platform can make a real difference, and these organisations provide free, confidential support.

  • If you are concerned about your own gaming behaviour or that of someone close to you, speaking to a professional counsellor is a positive and important step

  • Many organisations offer helplines, online chat, and in-person sessions for people dealing with gaming-related difficulties

  • ShahSpin support can point you toward appropriate local resources if you are not sure where to start

  • You do not need to be in crisis to seek help — early conversations are often the most effective

Frequently Asked Questions